At High5, our goal is to make your holiday an stress-free and enjoyable experience. Below you’ll find answers to our most frequently asked Renter FAQs. This should ensure your journey with us is seamless and memorable. If you can’t find the answer you need, don’t hesitate to head over to our Contact Us page for further assistance.
High5 Camping will never share your data with third parties and comply with GDPR requirements.
To ensure we protect our Hosts and Renters, every registration will go through an ID verification process. This can be done with your Drivers License. These details are not shared with anyone and are used for ID verification process only.
Account verification is completed via a link sent through email. Please check your spam folder if it does not appear in your inbox.
Click the email verification link and proceed to complete your profile details in.
Renters do not need to input any payment details as part of registration, they just pick their preferred payment method at the checkout and proceed to payment – High5 does not store Renter bank details.
Host’s can update or change their bank details through the profile tab within the Host portal. All profile updates are referred to High5 Admin team for verification before going live – this may take a few minutes and you will be informed via email once complete.
Interact: Your Host might reply to your message or ask questions before confirming your booking inquiry.
Confirmation: The Host confirms your booking request, signaling their acceptance. You will receive an sms and email confirming the acceptance and be provided with a payment link to complete your booking.
Decline: If the Host cannot accommodate your request for various reasons, they may decline it.
Cancellation: If the Host doesn’t respond within 48 hours, your booking inquiry is automatically canceled.
The Host is notified via email, SMS, or push notification for each received booking inquiry. We prioritise swift communication and encourage Hosts to respond promptly. If you don’t hear back, feel free to submit another inquiry to the same or a different Host.
It’s as simple as that! Please remember you will be required to pay a refundable security deposit as part of each booking – this is held and managed by High5 Camping.
You will be able to access all active and pending bookings via your Renter Portal under ‘Bookings’.
With each booking the Host will receive both an online and printable Vehicle Rental Contract with all the key details pertaining to that rental filled in. There is also a blank form within the booking if they wish to annotate changes to the rental. The Vehicle Rental Contract MUST be filled in at both collection and return of the vehicle. As the Renter, you must ensure you take a photograph of all damage, along with the rental contract (if printable version is used – if online version is used you will receive a PDF contract via email immediately upon signing) before leaving with the vehicle for your trip.
Ensuring the completeness of the Vehicle Rental Contract is crucial for a smooth rental experience and to avoid any difficulties in recovering additional costs from the Renter.
High5 Camping will hold all Security Deposits and act as the mediator with all claims.
If the Host would like to make a claim agains the Security Deposit they must complete the following procedure:
All essential booking details, as well as the option to reach out to the Host, are conveniently located in your Booking section within the Renter Portal.
If your Host has opted for High5 Daily Cover for insurance, your insurance and breakdown documentation will also be accessible in your Booking section. Be sure to verify all details for accuracy before your camper pickup.
Review the motorhome’s description on the High5 Camping website to check if it’s approved for travel in your desired countries. Confirm with the advertiser that insurance coverage extends to international trips.
Ensure you have all necessary vehicle documents, including the green insurance card. Research any additional requirements such as vignettes or tolls for the countries you’ll be visiting.
Familiarise yourself with the traffic rules and regulations of the countries on your itinerary to avoid any surprises.
If traveling from the UK to Europe, prepare specific documents like the VE103 form.
Document all agreements and ensure both parties sign the Vehicle Rental Contract to avoid misunderstandings.
For any questions or special requests, communicate directly with the advertiser via the chat feature on the booking page.
Traveling internationally in a motorhome can be an incredible experience with proper planning and preparation. Safe travels!
When browsing, you’ll see that some vehicles include High5 Daily Cover, while others use the Host’s own insurance. High5 Daily Cover integrates insurance and breakdown protection directly in the booking process, with the cost automatically added to your nightly rate at checkout. If insurance is offered by the Host, you’ll just need to provide your driving licence and proof of address. The insurance section also highlights if breakdown cover, replacement vehicle, and deposit requirements are included to ensure a clear, seamless booking experience.
They will then update the policy with the new named driver for the duration of the rental.
If you encounter a problem with the vehicle shortly before the next booking, it is important to notify both High5 Camping and the Renter immediately. This allows the Renter to be informed of potential changes to their holiday plans, and High5 Camping can work on finding a backup replacement vehicle. Timely communication is key to avoid complete booking loss, and High5 Camping will make every effort to find an alternative vehicle for the booking if given sufficient time.
service@high5camping.co.uk
However, If the Renter or Host wants to make changes to a booking and the other party does not agree, then you must progress to the agreed cancellation policy stipulated in the listing at the time of booking.
Also, If the Host chooses to cancel the booking, then the Renter will be refunded in full and the Host may be liable to cancellation fees.
Any changes made to bookings using High5 Daily Insurance, must be requested through service@high5camping.co.uk, once agreement of dates has been made between both Host and Renter. High5 Camping will then request updated insurance policies to cover the amended dates. Failure to do so will result in voiding your insurance policy!
Of course, it’s important to address any issues that arise during a booking. It is the Host’s priority to ensure that Renters have a seamless and enjoyable experience with your motorhome.
Should you encounter a situation where you’re unable to resolve a problem or concern with a Renter/Host don’t hesitate to reach out to High5 Camping support: service@high5camping.co.uk. Our dedicated Support Team is ready to assist you and will do their utmost to help and mediate to find a suitable solution.
When contacting High5 Camping support, it’s helpful to provide detailed information about the issue at hand. This may include a clear description of the problem, any relevant communication or documentation related to the booking, and any previous steps you’ve taken to address the issue independently. The more information you provide, the better equipped our Support Team will be to assist you effectively.
Each vehicle listing on our platform is required to have full breakdown cover for each rental. If your Host has chosen to provide their own insurance and breakdown cover, they will inform you of the correct procedures to follow during your vehicle handover.
If your Host has chosen to utilise High5 Daily Insurance cover, all of your policy documentation and procedures will be located in the policy documents within your Bookings section of your Renter Portal.
The following information is for High5 Daily Insurance policies only:
Motorhomes that cannot be fixed at the roadside or a local garage and need to be recovered will be returned to the Owner’s address only.
Each vehicle listing on our platform has fully comprehensive in place for each booking. If your Host has chosen to provide their own insurance and breakdown cover, they will inform you of the correct procedures to follow during your vehicle handover.
If your Host has chosen to utilise High5 Daily Insurance cover, all of your policy documentation and procedures will be located in the policy documents within your Bookings section of your Renter Portal.
The following information is for High5 Daily Insurance policies only:
To obtain immediate assistance at the roadside call our Roadside Priority Claims Helpline on 01702 447878
Our UK based, experienced advisers will take initial claim details and discuss recovery of The Vehicle.
Please aim to call within 1 hour of the accident, but no longer than 24 hours. This is regardless of whether You wish to make a claim under the policy or not. Delay in notification of an incident may invalidate Your right to claim.
Please quote Your policy number and provide as much information as You can. If Your claim is due to theft, attempted theft, riot or vandalism You must also inform the Police and obtain a crime reference number.
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