Once you have found your dream camper, you will be given the opportunity to request to book at the checkout. Once requested, the following process will initiate:

Host Actions:

1. Interact: Your Host might reply to your message or ask questions before confirming your booking inquiry.

2. Confirmation: The Host confirms your booking request, signaling their acceptance. You will receive an sms and email confirming the acceptance and be provided with a payment link to complete your booking.

3. Decline: If the Host cannot accommodate your request for various reasons, they may decline it.

4. Cancellation: If the Host doesn’t respond within 48 hours, your booking inquiry is automatically canceled.

Key Points:

• Your inquiry is non-binding until payment is made.
• Upon acceptance, you’ll receive a payment request.
• Secure payments are processed through our trusted payment provider.
• You’re not committed until the initial payment is completed.
• The Host receives the rental payment once your trip commences.

How does the Host receive your inquiry?

The Host is notified via email, SMS, or push notification for each received booking inquiry. We prioritise swift communication and encourage Hosts to respond promptly. If you don’t hear back, feel free to submit another inquiry to the same or a different Host.

You’ll receive notifications via both email and SMS each time you get a booking request update. Here’s how the booking process works:

1. Host receives an email and SMS for the booking request.
2. Host can either accept or decline the request through the provided link.
3. If accepted, you will receive an email and SMS confirming the booking along with a payment link.
4. Next you click the live link to proceed to checkout and complete the booking.
5. The host is then notified that the booking is completed.

It’s as simple as that! Please remember you will be required to pay a refundable security deposit as part of each booking – this is held and managed by High5 Camping. 

You will be able to access all active and pending bookings via your Renter Portal under ‘Bookings’. 

Within each booking you will see a pre-developed Vehicle Rental Contract with all the key details pertaining to that rental filled in. There is also a blank form within the booking if you wish to annotate changes to the rental. The Vehicle Rental Contract MUST be filled in at both collection and return of the vehicle. This is the Host’s responsibility.

Completing the Vehicle Rental Contract on High5 Camping:

At Handover:

• Document the motorhome’s condition during collection and annotate any damage prior to the rental, along with fuel state.
• Complete the Vehicle Rental Contract at the beginning and ensure both Host and Renter sign – encourage the Renter to take a photograph also.

Key Points:

• Document any existing damages and note new damages during the trip.
• Record changes in return times and specific rules on the form.
• Both the Advertiser and the Traveller must sign the Vehicle Rental Contract.

What’s Included:

• Personal details of both the Host and the Renter.
• Space to indicate pre-existing damage to the motorhome before departure.
• Record any additional agreements made during the handover.

Upon Return:

• Review the Vehicle Rental Contract with the Renter.
• Note any damages that occurred during the trip and ensure all rules were followed.

Importance:

• The contract serves as a record of any damage or important information.
• Provides proof of vehicle damage with accompanying photographs.
• Signatures confirm acceptance of stated information by both parties.
• If there are discrepancies upon returning the vehicle, they must be annotated on the contract and still  signed by both Host and Renter. Failure to sign the Vehicle Rental Contract may lead to a favourable outcome to the opposing party.

Potential Issues:

• Failure to complete the Vehicle Rental Contract may lead to future disputes.
• Important for recovering additional costs, as High5 Camping relies on the information provided in the form to mediate all claims.

Ensuring the completeness of the Vehicle Rental Contract is crucial for a smooth rental experience and to avoid any difficulties in recovering additional costs from the Renter.

High5 Camping will hold all Security Deposits and act as the mediator with all claims. 

If the Host would like to make a claim agains the Security Deposit they must complete the following procedure:

1. Ensure the Vehicle Rental Contract is filled out in full upon both collection and return of the vehicle. Failure to do so will result in a breech of the Rental T&Cs and will result in difficulties completing a claim.
2. Ensure any damages are annotated on the Vehicle Rental Contract upon the vehicle’s return.
3. Ensure the Vehicle Rental Contract is fully signed and dated. If there are discrepancies, annotate them and each individual will need to sign next to the discrepancies to acknowledge – this will help mediation. 
4. Send the completed Vehicle Rental Contract to service@high5camping.co.uk annotating the damage incurred no later than 24hrs after completion of the rental. 
5. High5 Camping will then assess the claim and advise on next steps. If agreement is in place, quotes for repair will be requested and presented to the Renter before approving payment.
6. All claims are dealt with in a timely manner and will look to be completed in no later than 7 days if possible. 

All essential booking details, as well as the option to reach out to the Host, are conveniently located in your Booking section within the Renter Portal.

If your Host has opted for High5 Daily Cover for insurance, your insurance and breakdown documentation will also be accessible in your Booking section. Be sure to verify all details for accuracy before your camper pickup.

If you’re planning an international motorhome trip, here are some essential tips to consider:

1. Review the motorhome’s description on the High5 Camping website to check if it’s approved for travel in your desired countries. Confirm with the advertiser that insurance coverage extends to international trips.

2. Ensure you have all necessary vehicle documents, including the green insurance card. Research any additional requirements such as vignettes or tolls for the countries you’ll be visiting.

3. Familiarise yourself with the traffic rules and regulations of the countries on your itinerary to avoid any surprises.

4. If traveling from the UK to Europe, prepare specific documents like the VE103 form. 

5. Document all agreements and ensure both parties sign the Vehicle Rental Contract to avoid misunderstandings.

6. For any questions or special requests, communicate directly with the advertiser via the chat feature on the booking page.

Traveling internationally in a motorhome can be an incredible experience with proper planning and preparation. Safe travels!

All campers come fully insured, ensuring peace of mind for your adventures on the road:

• When browsing listings, you’ll notice that some vehicles offer High5 Daily Cover while others rely on the Host’s own insurance.
• With High5 Daily Cover, the insurance and breakdown documentation are conveniently included in your booking area. However, renters should note that the cost of High5 Daily Cover will be factored into the nightly rate. This means that rentals with High5 Daily Insurance should appear cheaper upfront, as the renter will need to purchase the insurance at checkout. It’s important to remember that for High5 Daily Insurance vehicles, this insurance purchase is mandatory for all bookings
• If the Advertiser offers insurance with the booking, you’ll only need to provide your driving licence and proof of address (Requirements may vary depending on the insurer). If separate insurance is required, you can obtain it through Dayinsure.com.
• The insurance section also specifies if the vehicle includes breakdown cover, a replacement vehicle, and the required deposit amount. All High5 Daily Cover policies come with breakdown cover as standard.

High5 Camping prioritises clear communication of insurance details to ensure a seamless booking experience.

If you need to update the driver’s details, start by informing the Host about the change for insurance purposes. Once they’re aware, reach out to the High5 Camping Support (service@high5camping.co.uk) Team with the following information:

1. new driver’s full name
2. date of birth
3. full address

Once we have this information, we’ll update the booking to include the new driver.

However, if the booking has “High5 Daily Insurance,” you will need to contact Riverside Underwriting  and simply provide the following details:

• full name
• date of birth
• country of license
• driving test pass date
• number of points

They will then update the policy with the new named driver for the duration of the rental.

The number and timing of payment instalments depend on how far in advance your trip is booked. Here’s an overview of the payment scenarios:

If your trip starts within 2 weeks from the accepted booking date:

• A single payment of 100% is required.

If your trip starts between 2 weeks and 3 months from the accepted booking date:

• 50% payment upfront.
• 50% payment 2 weeks before vehicle pick-up.

If your trip starts between 3-6 months from the accepted booking date:

• 25% payment upfront.
• 25% payment 3 months before vehicle pick-up.
• 50% payment 2 weeks before vehicle pick-up.

If your trip starts more than 26 weeks from the accepted booking date:

• 10% payment upfront.
• 15% payment 6 months before vehicle pick-up.
• 25% payment 3 months before vehicle pick-up.
• 50% payment 2 weeks before vehicle pick-up.

Please note:

• All payment due dates and amounts will be clearly displayed on the booking page for your reference.
• Payments will be offered at the checkout after the booking request has been accepted and the payment link sent.
• Renters will receive SMS and email notifications for subsequent payments, which must be made within 72 hours, or the booking may be cancelled.