Renting out your van for the first time can indeed feel daunting. However, rest assured that you’re about to join a well-established club with thousands of owners who are happily making their beloved campers work for them.
Below, you’ll find answers to some of our most frequently asked questions from hosts like yourself, to help you navigate the process smoothly and confidently.
We have designed our Host and Renter portal to be intuitive and simplistic, whilst providing all the security and assurance you would expect.
Once you login you will have to fill out your profile details and get verified before either listing or renting through High5 Camping:
High5 Camping will never share your data with third parties and comply with GDPR requirements.
To ensure we protect our Hosts and Renters, every registration will go through an ID verification process. This can be done with your Drivers License. These details are not shared with anyone and are used for ID verification process only.
Account verification is completed via a link sent through email. Please check your spam folder if it does not appear in your inbox.
Click the email verification link and proceed to complete your profile details in.
Renters do not need to input any payment details as part of registration, they just pick their preferred payment method at the checkout and proceed to payment – High5 does not store Renter bank details.
Host’s can update or change their bank details through the profile tab within the Host portal. All profile updates are referred to High5 Admin team for verification before going live – this may take a few minutes and you will be informed via email once complete.
To ensure the safety of our customers and hosts, we ask that each vehicle adheres to the following requirements:
When it comes to insuring your motorhome, you have two options:
Annual Self-Drive Policy: You can opt for an annual self-drive policy, allowing Renters to be insured through your policy at no extra cost to them. Alun Boswell offer a comprehensive self-drive-hire policy to cover your needs.
High5 Daily Cover: Alternatively, you can choose our High5 Daily Cover, underwritten by Riverside Underwriting. This option requires your vehicle to meet specific criteria: it must weigh within 3500kg, be within a £65,000 price range, and not be older than 20 years. The cost for this cover ranges depending on the value of your vehicle, and the Renter will receive a quote based on their driving history. It is recommended you decrease your nightly rate by approximately £20 to account for the additional cost to the Renter.
Please note that as a Host, you’re required to provide suitable breakdown assistance cover when using an external insurance solution. For High5 Daily Cover users, this is covered as standard.
To get started with listing your vehicle, follow these simple steps:
Complete your profile details and submit your ID for verification. This helps us ensure a safe and trustworthy community.
Once your profile is verified, click on ‘Add Listing’ from your drop-down menu.
Fill out all the necessary fields, including selecting the correct insurance policy you intend to use. If you have your own self-drive-hire policy, you can add any prerequisite information you’ll need under the ‘Rules’ section of the listing process.
After completing your listing, click submit and wait for your text and email notification confirming that your listing has been accepted.
Your vehicle will now be live on the platform for renters to view and request to book.
It’s that simple! We’re here to support you every step of the way.
You must ensure that all information regarding your motorhome listed on High5 Camping is consistently accurate and up to date. This encompasses various aspects such as:
Should there be any significant changes between rentals, it’s imperative to promptly update the listing and inform our team. It’s important to note that any issues arising from inaccurate information provided by you may result in liability to compensate your renter.
Please note that your listing will need to be authorised before this feature becomes active. Once you have submitted your listing and it’s approved, you can then access your listing to set custom dates and prices as you see fit.
Absolutely! You have the flexibility to include additional services such as bike racks, breakfast packs, surfboards, and more during the listing process.
Simply add custom prices to each extra service, and they will appear at the checkout as optional add-ons for the renter to consider.
Yes – once your listing has been approved, you will be able to go into your listing and block off any dates that your vehicle will not be available for rental.
Your nightly rate will depend on several factors:
At High5 Camping, we believe in making your experience as a host seamless and rewarding. That’s why we offer free listing and advertising services to showcase your camper to our community of adventure seekers.
Our operational costs are supplemented through:
This approach ensures that we can maintain our platform and provide ongoing support to hosts like you. By spreading the cost across bookings, we strive to create an affordable experience for both hosts and renters, leading to increased bookings throughout the year.
To boost your visibility, we highly recommend sharing your listing on social media. This strategy has proven to increase bookings by up to 30%.
Here’s how:
You’ll receive notifications via both email and SMS each time you get a booking request. Here’s how the booking process works:
It’s as simple as that!
You will be able to access all active and pending bookings via your Host Portal under ‘Bookings’. Within this section you will be able to see all the Renter information, insurance documentation (if High5 Daily Cover is used), along with the Security Deposit Claim Form, if you wish to make a claim against the Renter’s security deposit.
Within each booking you will see both a printable and online Vehicle Rental Contract with all the key details pertaining to that rental filled in. There is also a blank form within the booking if you wish to annotate changes to the rental. The Vehicle Rental Contract MUST be filled in at both collection and return of the vehicle.
The Host is responsible for filling in the Vehicle Rental Contract.
Completing the Vehicle Rental Contract on High5 Camping:
At Handover:
Key Points:
What’s Included:
Upon Return:
Importance:
Potential Issues:
Ensuring the completeness of the Vehicle Rental Contract is crucial for a smooth rental experience and to avoid any difficulties in recovering additional costs from the Renter.
High5 Camping will hold all Security Deposits and act as the mediator with all claims.
If the Host would like to make a claim against the Security Deposit they must complete the following procedure:
Of course, it’s important to address any issues that arise during a booking. As a Host, your priority is to ensure that your Renters have a seamless and enjoyable experience with your motorhome.
Should you encounter a situation where you’re unable to resolve a problem or concern with a Renter, don’t hesitate to reach out to High5 Camping support: service@high5camping.co.uk. Our dedicated Support Team is ready to assist you and will do their utmost to help and mediate to find a suitable solution.
When contacting High5 Camping support, it’s helpful to provide detailed information about the issue at hand. This may include a clear description of the problem, any relevant communication or documentation related to the booking, and any previous steps you’ve taken to address the issue independently. The more information you provide, the better equipped our Support Team will be to assist you effectively.
If the Host or Renter wishes to make changes to the booking they may do so using the messaging service through both Host and Renter Portals. If changes are agreed by both parties then there is no need for further action.
If the Renter or Host wants to make changes to a booking and the other party does not agree, then you must progress to the agreed cancellation policy stipulated in the listing at the time of booking.
If the Host chooses to cancel the booking, then the Renter will be refunded in full and the Host may be liable to cancellation fees.
Any changes made to bookings using High5 Daily Insurance, must be requested through service@high5camping.co.uk, once agreement of dates has been made between both Host and Renter. High5 Camping will then request updated insurance policies to cover the amended dates. Failure to do so will result in voiding your insurance policy!
As a Host on High5 Camping, you have the flexibility to set cancellation policies for your vehicle rental. During the advertisement creation process, you can select from two options: moderate, or flexible cancellation policies. These policies outline the payment details for cancellations and can be found in the terms and conditions provided:
If you encounter a problem with the vehicle shortly before the next booking, it is important to notify both High5 Camping and the Renter immediately. This allows the Renter to be informed of potential changes to their holiday plans, and High5 Camping can work on finding a backup replacement vehicle. Timely communication is key to avoid complete booking loss, and High5 Camping will make every effort to find an alternative vehicle for the booking if given sufficient time.
service@high5camping.co.uk
Before the Renter embarks on their journey with the motorhome, it’s crucial to conduct a comprehensive inspection together using our Vehicle Rental Contract. This involves checking for any existing damage both inside and outside the vehicle, as well as ensuring that all promised appliances and amenities are present and functioning correctly.
Moreover, as the Host, it’s recommended to provide pertinent information and instructions to the Renter before their departure. This may include specific details about the motorhome, disclosure of any known issues or missing items, and addressing any technical queries. If you’ve created a guest manual for your vehicle, you can review the key points with the Renter.
Additionally, ensure the Renter receives essential documents and information, such as emergency contact numbers (including insurance), as well as your own contact details. As the Host, you serve as the primary point of contact for the Renter in case of any issues, such as breakdowns. Crafting a guest manual tailored to your motorhome can also enhance their experience. Lastly, directing the Renter to our blogs, which offer useful tips for both parties, can further enrich their overall journey.
All Renters are ID checked by our expert onboarding team as part of registration. However, your insurance company may require you to conduct some assurance checks on the named driver before handing over the keys. This also applies to Hosts who use High5 Daily Insurance.
It is recommended you contact the Renter prior to the departure date and conduct the following checks to ensure compliance with insurance prerequisites:
In the event of receiving a parking or speeding fine after the booking period, you can use the Vehicle Rental Form as evidence that the vehicle was rented out to another party during the time of the incident. This documentation is crucial for transferring any associated costs to the responsible party and resolving disputes effectively. Ensuring the accuracy and completeness of the Vehicle Rental Form is paramount in these situations.
