HOST FAQ'S

Renting out your van for the first time can sometimes feel like a daunting concept.

Rest assured, you are about to join a well established club with thousands of members who are happily making their beloved campers work for them.

Below are some of the answers to our most popular Host’s questions:

Creating an Account

How do I create a Host account?

We have designed our Host portal to be intuitive and simplistic, whilst providing all the security and assurance you would expect.

Click the become a host option from the top of the screen or drop-down menu.
Choose one of three options to create your account (Facebook, Google Email). The first two options are the most efficient as they pull your personal details and profile photo from your account. High5 will never have access to your social media accounts.
The next step would be to verify your email address. This can be done by clicking the link in the conformation email – ensure you check your spam emails if it’s not in your inbox.
You are now registered and can list your first vehicle!

What information do you require from me?

Once you login you will have to fill out some details on the profile tab to get you started:

Your Name: This will enable customers to engage with you. It is also recommended you upload a profile photo to help connect with potential travellers.
Contact & Address Details: These details will only be shared with customers once they have a confirmed booking and have made payment. It also enables us to make contact with you to provide support if needed.
Bank Details: These are required so we can pay you the full amour of each booking. Customers will not have access to these details under any circumstances.

High5 Camping will never share your data with third parties and comply with GDPR requirements.

Why do I need to verify with ID?

To ensure we protect our hosts and customers, every registration will go through an id verification process.

Can I use more than one payment method to pay for a reservation?

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How do I edit or remove a payment method?

Listing my Vehicle

What are the vehicle requirements to advertise through High5?

To ensure the safety of our customers and hosts, we ask that each vehicle adheres to the following requirements:

The vehicle must have tax, MOT and insurance in place before it is to be rented out.
UK law requires a gas safety certificate in order to hire out your vehicle. You can use the following link to access the UK database of gas certified engineers.
You must ensure your vehicle is in good shape. The best way to do this is have an annual habitation check through an approved workshop. The following link will take you to a list of independently assessed UK workshops.

Can I make changes to a pending reservation request?

How do I check the status of my reservation?

How do I find my reservation?

When am I charged for a reservation?